Terms of Use & Disclaimer

Effective Date: August 25th, 2025

1. Acceptance of Terms

By accessing and using the Better Consultants Corp. (“we”, “our”, “us”) website, you agree to comply with and be bound by these Terms of Use. If you do not agree, you should not use this site.

2. Purpose of Website

This website is intended for informational and educational purposes only. The content is designed to explain our role as community connectors and to provide general information about services available in Hamilton and Ontario.

3. No Medical Advice

Better Consultants does not provide direct medical services or clinical care.

• The information on this website should not be interpreted as medical advice, diagnosis, or treatment.

• All health-related decisions should be made with a qualified health professional.

• Our role is to connect individuals to licensed providers and community resources.

4. Accuracy of Information

We make every effort to ensure that the information on this website is accurate and up-to-date. However, we do not guarantee the completeness, reliability, or accuracy of the information provided. Content may change without notice.

5. Third-Party Links

Our website may include links to external sites, organizations, or government resources.

• These links are provided for convenience and reference only.

• We are not responsible for the content, privacy practices, or accuracy of information on third-party websites.

• Inclusion of a link does not imply endorsement.

6. Limitation of Liability

To the fullest extent permitted by law, Better Consultants Inc. is not liable for any damages, losses, or injuries that may result from:

• Use or reliance on information provided on this site.

• Inability to access the site.

• Actions taken based on referrals or external links.

Users assume full responsibility for their own decisions regarding health care and service access.

7. Intellectual Property

• All website content, including text, images, graphics, and logos, is the property of Better Consultants Inc., unless otherwise stated.

• Content may not be reproduced, distributed, or modified without written permission.

8. Privacy

Use of this website is also governed by our Privacy Policy, which outlines how personal and health-related information is collected, used, and protected in compliance with PIPEDA and PHIPA.

9. Accessibility

Better Consultants is committed to accessibility and complies with the Accessibility for Ontarians with Disabilities Act (AODA). If you require this information in an accessible format, please contact us.

10. Governing Law

These Terms of Use are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be resolved in the Ontario courts.

Privacy Policy

Effective Date: August 25th, 2025

1. Introduction

At Better Consultants Corp (“we”, “our”, “us”), we are committed to protecting the privacy and confidentiality of the individuals we support, our partners, and visitors to our website. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Health Information Protection Act (PHIPA) of Ontario, and all applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, outreach programs, and referral services.

2. Scope of Practice & Information Handling

Better Consultants does not provide direct medical services. Instead, we act as community connectors, helping individuals access health and social services such as wound care, primary care, and addiction support programs.

As part of this role, we may collect and handle limited personal information (e.g., name, email, phone number) to help connect individuals with licensed health professionals or community resources. Any personal health information (PHI)received will only be used with consent and in compliance with PHIPA.

3. Information We Collect

We may collect the following information:

• Personal Information: Name, email, phone number, and contact preferences (submitted via forms or outreach).

• Personal Health Information (if applicable): Voluntarily provided details to support referrals (e.g., wound care needs, substance use support).

• Non-Identifiable Information: Website usage data, cookies, and analytics (for improving site functionality).

4. How We Use Information

We use the information collected to:

• Respond to inquiries and requests.

• Facilitate referrals to appropriate health care providers or community supports.

• Provide follow-up communication where appropriate and consented.

• Improve the accessibility and usability of our services and website.

We do not sell, rent, or trade personal information.

5. Disclosure of Information

We only share personal information when:

• You provide explicit consent.

• It is necessary to connect you with a licensed provider, clinic, or program.

• Required by law (e.g., safety concerns, legal obligations).

All disclosures follow PHIPA and PIPEDA requirements.

6. Safeguards & Data Protection

We take appropriate measures to protect personal information against loss, theft, and unauthorized access, including:

• Secure storage and password-protected systems.

• Limited staff access based on role and necessity.

• Regular privacy and confidentiality training for staff and contractors.

7. Your Rights

Under Canadian law, you have the right to:

• Request access to your personal information.

• Request corrections if your information is inaccurate or incomplete.

• Withdraw consent for the use of your information (subject to legal or contractual restrictions).

• File a complaint with the Information and Privacy Commissioner of Ontario (IPC) if you believe your privacy rights have been violated.

8. Accessibility Commitment

Better Consultants complies with the Accessibility for Ontarians with Disabilities Act (AODA). Our services, including this Privacy Policy, are available in accessible formats upon request.

9. Third-Party Links

Our website may contain links to partner organizations or external sites. We are not responsible for the privacy practices of those third parties. We encourage users to review their privacy policies.

10. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or how we handle personal information, please contact us:

Privacy Officer
Better Consultants
Hamilton, Ontario, Canada
Email: betterconsultantshealth@gmail.com
Phone: 289-527-4373